Medical Billing Companies & Consultants in Dillon, MT

Overview

Stone Creek Medical Billing LLC is an outsourced billing firm in Dillon, in southwestern Montana. It handles revenue cycle work for healthcare providers in many states. Although it operates from a rural setting, its clients are not limited to Montana, and its published testimonials come from practitioners in both Montana and North Carolina. The company presents itself as an extension of a provider's office. It takes on the administrative tasks that tend to pull clinicians away from patient care.

Background and Team

The firm's billing experience goes back to chiropractic claims work that began in 2001. Shaundra Stoddard formally organized it as an LLC in 2014. The company name comes from a creek that crosses the Stoddard family ranch. Stoddard holds a Bachelor of Science in University Studies and has prior experience managing offices and practices for healthcare providers.

Client reviews often mention her by name along with her supporting staff. They describe quick answers to questions and a calm, methodical approach to sorting out billing problems. One reviewer reports working with the firm for about seven years.

Services

Stone Creek describes its offering as personal and adjustable. Each practice chooses which parts of its billing and office workload to hand off. Core services include:

• Insurance billing, with claims sent promptly and tracked until payment arrives
• Patient eligibility and benefits checks, done online or by phone when needed
• Handling of rejected and denied claims
• Front office support, including a dedicated patient phone line and secure electronic intake forms
• Credit card processing for collecting patient balances
• Scheduling help for providers and their clients
• A patient portal where appointment details can be viewed electronically
• Reports on payment status and turnaround times

For insurance billing, the work starts before or at a patient's first visit. The company supplies its own intake form, which gathers the details needed to confirm coverage. For front office support, providers can refer prospective patients to a dedicated phone number. Staff then collect the patient's email address, send secure intake paperwork and review the completed forms.

They notify the provider once the patient is ready to book a first appointment. Stone Creek says filing deadlines should not be missed as long as providers send billing information regularly.

How They Work With Clients

The company is paid only after the provider receives payment, which ties its compensation to the practice's collections. The firm says it usually works with four kinds of practices:

• Providers who have considered outsourcing for some time but held back
• Clinicians just launching a private practice
• Practices whose current biller can no longer continue
• Providers recovering from a poor experience with a previous billing service

Stone Creek offers to put prospects in touch with existing clients who can describe their own experience. Several testimonials highlight how smoothly the transition from another billing vendor went. Engagements are priced through custom quotes.

Specialties and Partners

Most published reviews come from behavioral health and therapy providers. These include a licensed clinical mental health counselor, a licensed clinical professional counselor and a therapy services practice. The firm also has roots in chiropractic billing. It lists Nexus Clinical, developer of the cloud-based Nexus EHR platform, as a partner.