Medical Billing Companies & Consultants in Arnold, MO

Express Medical Billing (EMB) is a Missouri-based billing and practice management firm in the St. Louis area. It works with physicians, specialty practices and other healthcare providers who would rather hand off revenue cycle work than run it in-house. Diana Emnett founded the company in October 1996.

Her starting point was simple: client revenue should be handled as carefully as if it were the firm's own money. EMB pitches itself to practices that lose income through coding mistakes, denied claims or unpaid balances that nobody follows up on.

Services

EMB covers the whole billing cycle. Before a claim goes out, staff check that every scheduled visit has been charged and review the claim for errors to reduce denials. After submission, the team works the accounts receivable, pursuing each unpaid claim and filing appeals until it is resolved. The firm's services include:

• Medical billing and electronic claim submission
• Practice management support
• Credentialing and payer enrollment
• Collections on past-due balances, handled with an outside collection agency
• Charge capture through its Securing Charges service
• Custom reports and financial analysis
• Online software access to practice data around the clock
• Its Access Made Easy service

Specialties

EMB has dedicated programs for applied behavior analysis (ABA) providers, nephrology practices and rural health clinics, plus a general specialty billing service. Staff profiles show billers working with cardiology, family medicine, podiatry, chiropractic, allergy and immunology, geriatrics, internal medicine, nurse practitioners and clinical social workers. Nephrology has its own coordinator. Client testimonials mention help with reimbursement updates from CMS and private insurers, record audits for regulatory compliance, and setting up billing for new practices.

Working with clients

EMB stresses open reporting and easy access to people. Clients can see their data and results online at any time and receive updates on industry changes, including a provider bulletin on coding topics such as ICD-10 specificity, CPT code levels and telehealth rules. The firm says clients can reach a live person during business hours and talk directly with the owners. Some physicians who switched from in-house billing report better collections and lower costs.

History and team

The business started in a spare bedroom of the Emnett home with a single desk and computer. A few years later it had grown into the garage, and it now fills a whole office building. David Emnett joined early on and has served as CFO since the company started.

Diana holds an accounting degree, earned summa cum laude, and has passed the CPA exam. The leadership team includes directors of risk management and of training and development, credentialing specialists, a nephrology billing coordinator and a collections representative. Dedicated staff serve as HIPAA compliance and HIPAA security officers.

Many billing specialists have been with the firm for more than ten years, some since the mid-2000s, which gives clients steady account handling. EMB describes itself as a family business that values flexibility for its employees.