Medical Billing Companies & Consultants in Worcester, MA

ENT Billing Associates, LLC is a medical billing firm based in Worcester, Massachusetts. It works with otolaryngology practices, the physicians who treat ear, nose and throat conditions. It does not offer general billing for every type of medical practice. The company handles revenue cycle work for ENT practices only and says it was the first billing company to focus on this one specialty. It has managed otolaryngology receivables since 1999 and now has ENT clients across the United States.

Who They Serve

Its clients are ENT physicians and practices, from solo doctors to group offices. Testimonials on its website come from otolaryngologists in Worcester and Needham, Massachusetts, and from an ENT practice in Salida, Colorado. That spread shows the firm works with practices well outside its home region. Because it focuses on one specialty, its staff deal with the same procedures, payer rules and coding issues every day. Buyers looking for a billing partner that already knows ENT work may find this useful.

Services Offered

The company's main goal is to help ENT practices collect as much of what they are owed as possible. Based on its website and its own job postings, its work includes:

• Billing for otolaryngology procedures and office visits
• Managing practice accounts receivable
• Coding by experienced staff, including correct use of modifiers so claims go through the first time
• Posting insurance and patient payments
• Correcting claims and handling denied claims
• Preparing and tracking insurance appeals
• Following up with insurers by phone
• Answering billing questions from client practices and patients

The firm also offers consultations to practices thinking about outsourcing their billing. In its job postings it lists Epic, eClinicalWorks and athenahealth as systems that staff benefit from knowing, which suggests it works inside clients' existing practice systems.

How They Work With Clients

ENT Billing Associates describes its approach as a proven system built only for ENT billing. Its staff watch for changes in healthcare and insurance payment rules and help physicians adjust to them. Client physicians quoted on the site praise the firm's professionalism, efficiency and collection results. One credits the coders' knowledge of ENT procedures with getting claims billed correctly the first time.

Background and Team

The company says its team has close to two centuries of combined medical billing experience. Its job postings describe it as a family-owned business that has worked in otolaryngology for more than two decades. Staff work from the Worcester office on a hybrid schedule. The website also has a section on its affiliations and certifications. For practices comparing billing vendors, its main differences are its long history and its focus on ENT practices only.