Medical Billing Companies & Consultants in Paintsville, KY

Genesis Billing & Solutions is a medical billing company based in Paintsville, in Eastern Kentucky. Although it is rooted in the region, it accepts clients from anywhere in the United States. Its customers are physician offices, independent practitioners and other small healthcare businesses that prefer to hand off insurance billing, reimbursement and collections to an outside team.

Testimonials on its site come from a chiropractor in Jackson, Kentucky, and a family counseling practice in Daleville, Virginia, which shows that the company serves both medical and behavioral health providers.

Background and Team

The company was created in response to a familiar problem: doctors' offices can lose thousands of dollars each month through poor billing habits and claims that go unpaid. Owner Kathy Welch spent over 19 years working in a busy medical practice. Earlier in her career she held a business and office management role with a major U.S. retail chain.

The company describes her as outgoing and pleasant, with sharp business instincts and the skill to negotiate and mediate in delicate situations.

Billing manager Missy Adams works alongside her. Adams describes the firm as the most professional billing company she has worked for, and she credits its attention to detail, respect and personal relationships with clients. The business calls itself award-winning and operates as an incorporated company.

Services Offered

Genesis presents itself as a full partner across the revenue cycle rather than a vendor that only submits claims. Its work brings together the following:

• Medical claims billing, filed electronically and on paper
• Assertive follow-up with insurers on open claims
• Advocacy and appeals when a claim is denied
• Insurance collections
• Monthly billing cycles for patient statements
• Business analytics and reporting
• Practice management support
• Electronic health record services

The firm says that using trained billing professionals removes the risk of depending on untrained staff, and that it knows how to pursue the highest reimbursement a provider is entitled to receive.

Technology

Practices that need charting software can use a cloud-based EHR from McKesson, which Genesis offers. It combines scheduling, billing and charting in one suite. Because it is hosted online, an office does not have to run its own server, employ IT staff, perform backups or download updates, since Genesis handles those tasks.

The system supports ICD-10, and its CPT, diagnosis and HCPCS code sets are kept current. Records can be opened at any hour from any place with a proper internet connection. Genesis and its partners assist practices so they can keep seeing patients.

How They Work With Clients

Every client has a dedicated account manager, and the company advertises a 93 percent first-claim payment rate. Prospective clients may start with a free consultation that is described as no-pressure. When dealing with insurers and payment providers, the team is persistent and consistent. The firm says this signals that a professional office is on the other end, not just one employee, and that this can improve timeliness and profitability.

Client feedback highlights prompt replies to calls, fast handling of claims and quick answers to questions. One client noted that Welch and her staff drove to Virginia to meet in person when the relationship began.

For buyers comparing options, Genesis may appeal to smaller practices looking for personal, hands-on service from an experienced regional team, with the choice of an integrated cloud EHR, instead of a large, high-volume national billing operation.