Medical Billing Companies & Consultants in New Albany, IN

Overview

Medical Billing Group, LLC is a billing firm in New Albany, Indiana, that works in just one part of healthcare: emergency medical services. It does not handle claims for physician offices, hospitals or other types of providers. Instead, it puts its staff and systems into billing for ambulance transports.

The company tells EMS agencies that a specialist who knows the rules for transport claims can protect their revenue better than a generalist, especially as regulations change and payers reduce what they pay.

Who They Serve

Its clients are ambulance and EMS operators that want to hand off their billing and collections work. The contact form asks prospective clients how many transports they run in an average month, so the firm sizes up each agency by call volume from the start.

The company compares choosing a billing vendor to choosing a doctor: an agency would not take a complex case to a generalist, so it should not hand its run reports to one either. The firm also says it does its best work with clients who share its business philosophy.

This suggests it prefers close working relationships to taking on as many accounts as possible.

Services and Tools

According to its site, Medical Billing Group has either built or bought specialized software to deal with the biggest problems in ambulance claims. The services and tools it describes include:

• Full outsourced billing for ambulance and EMS transports
• Third-party eligibility checks to find insurance coverage
• Digital imaging and scanning software
• Laser printing services
• Address correction for patient mail
• Receivables management for EMS agencies
• An online login area for clients

How They Work

The company sums up its approach as high tech, high touch. It uses current software to keep the work efficient, but it says patients and clients are treated as people, not account numbers. One concrete example it gives is that phone calls are answered by a live staff member instead of an automated system. The firm also expects its staff to be courteous to both patients and agencies.

Speed is another focus. The firm compares the urgency of an ambulance run with the urgency of billing for it. Its goal is to submit each claim correctly and on time the first time, so it does not have to be fixed and resent. The site also stresses experience. It describes a hands-on receivables team meant to match the standard of the clinical crews its clients hire.

Background

The company is set up as a limited liability company, and its website shows a copyright date of 2005. Its contact page lists Vaughan Hankins as the contact and gives an office on Main Street in downtown New Albany. Buyers comparing billing vendors should note that the firm does nothing but EMS work. That narrow focus is the main thing that sets it apart from billing companies serving many specialties, for agencies whose revenue depends on transport claims.