Medical Billing Companies & Consultants in Hilo, HI

AKAMAIMD LLC is a medical billing firm in Hilo, on the Big Island of Hawaii. It has been locally owned and run since it opened in 2014. It handles outsourced billing for independent and small healthcare practices that want a billing partner close by, so their clinicians can spend their time on patients instead of insurance paperwork.

The company describes itself as an advocate for its clients. It pursues payment on every claim, including small balances that other firms might write off.

Revenue Cycle Services

The firm offers a full revenue cycle program covering the work between a patient visit and final payment. Its published services include:

• Claims processing and submission: claims are scrubbed and sent on paper or electronically within 24 hours of receiving a provider's superbills, which helps keep cash flow steady
• Claims monitoring: staff track the status of each claim and act on any that are outstanding
• Denial review and management: billers look into why a claim was rejected, fix it and send it again
• Claims appeals: appeals are filed when a payer turns down a claim in error
• Payment posting and patient invoicing: payments are recorded so accounts receivable stay accurate, and patients get statements showing what they owe
• Payer follow-up: the team stays in contact with insurers about claims that are slow to pay

Approach and Technology

Claims are cleaned up before they go out, with the goal of lowering denials. They are then sent electronically through a clearinghouse to speed up reimbursement. The firm's view is that software should make billing easier, not harder. Practices that already have a practice management system they like can keep it, and the firm will work inside that platform.

Practices without one can use an award-winning practice management product that the firm has partnered with. Because the team is based on the island, clients can get training, technical help and ongoing support in person, often from just a short drive away.

Leadership and Results

The company is led by founder and CEO Raul Castro. Stefanie Castro is VP of Provider Relations, and Danielle Reavis supervises the billing staff. The firm says many clients who follow its advice have joined the Trizetto 99% Club, a clearinghouse recognition for strong claim acceptance performance. The site also notes that the company is hiring, which suggests it is growing.

Client testimonials on the site come from a dermatology and medical spa practice, a family medicine clinic that used the firm's help to launch its private practice, a small rural clinic and a visiting specialist who flies in to see patients in the islands. Clients mention careful work, quick answers to questions, and skill in dealing with difficult insurance payers.

For Hawaii practices comparing billing vendors, AKAMAIMD stands out for local ownership, flexibility on software and hands-on attention to each claim.