Medical Billing Companies & Consultants in Waterbury, CT

Glenwood Systems is a privately held healthcare technology and billing company based in Waterbury, Connecticut, that has worked with independent medical practices since 1998. It combines outsourced medical billing with its own electronic health record, practice management and back-office software. Its main customers are private physician groups that want one vendor to handle clinical records, revenue and day-to-day operations.

Billing and revenue cycle services

The company's main offering is GlaceRCM. It bundles the GlaceEMR record system, practice management software and a billing service run by a dedicated in-house team. Practices pay a percentage of what is collected, with no base fees.

They don't have to switch systems either: Glenwood can work the revenue cycle inside the EHR a practice already uses, or on its own platform for the full set of automated tools. The company reports first-pass adjudication above 95 percent and says it collects more than 99 percent of payer-allowed amounts. Each claim is followed until it is resolved.

• Claim submission, follow-up and denial work
• Insurance eligibility checks and prior authorization support
• Automated coding drawn from clinical documentation
• Specialty billing such as dialysis monthly capitation claims
• AI-assisted billing automation through GlaceBillSmart

Software and AI tools

GlaceEMR is an ONC-certified EHR that comes with lab and hospital interfaces, care management features and more than 200 reports. Other add-ons include GlaceScribe for ambient note drafting, GlaceIQ for chart-level suggestions and GlacePhoneSmart for automated call handling and patient reminders. A physician reviews every AI suggestion before it changes the record.

GlaceOffice covers HR, timesheets, PTO, provider credentials, inventory, contracts and an owner dashboard. It is free for Glenwood clients and can also be bought on its own by practices that use another EHR.

Specialties served

The platform supports more than 30 specialties. These include family and internal medicine, pediatrics, urgent care, psychiatry and behavioral health, cardiology, gastroenterology, nephrology, neurology, oncology, pulmonology, rheumatology, dermatology, OB-GYN, orthopedics, pain medicine and podiatry. Each specialty gets its own configuration. For example, nephrology clients get CKD staging based on eGFR trends and dialysis templates that capture the visit counts their claims depend on.

Background and approach

Glenwood's software was first written inside a working private practice, and the billing service was part of the business from launch. The company has no outside investors and says it has turned down private equity offers. It lists ONC certification and HIPAA and PCI-DSS compliance, and states that it does not hold SOC 2 or HITRUST.

Its systems are hosted in US Tier-III data centers with encryption at rest. Each client works with a named account manager rather than a ticket queue. Support is staffed on weekday business hours, with on-call cover for urgent problems. Engineering, billing and account teams work from the Connecticut headquarters or remotely across US time zones.