Medical Billing Companies & Consultants in Englewood, CO

RPM Medical Billing is a billing and revenue management company that works with physicians, clinics and hospitals. The firm says it has partnered with healthcare providers for more than a decade. Testimonials on its site come from a neurology practice, an oncology institute and a pediatric office, which suggests a client base that includes established specialty organizations as well as young practices working with tight budgets.

What the Company Offers

RPM handles billing from start to finish and adds several supporting services for practices that need more than routine claim submission. The range includes:

• Full cycle billing handled by an experienced specialist
• Revenue cycle management
• Audits of billing and coding
• Credentialing for providers
• Accounts receivable management that works open balances from every angle to bring figures in line with industry benchmarks
• Cash flow support meant to keep income steady month after month
• Compliance maintenance covering coding, billing and HIPAA, with attention to shifting regulations
• Education and training for front office staff who want to improve internal processes

Working Relationship

Every client is matched with one dedicated billing specialist who is responsible for the entire account. Since that person knows the state of the account at all times, questions from the practice or from a patient can generally be answered immediately. A seasoned billing leadership team stands behind the specialist to help ensure clients remain satisfied. RPM describes its model as functioning like an extension of the practice, so both parties share objectives and share in the success.

Transparency is a recurring theme. Instead of moving data to another platform, RPM works inside the billing system a practice already has. The provider keeps ownership of its information, can view current data in real time and can check on the work whenever it wishes. Results are reported monthly. The company says it is familiar with numerous practice management and electronic health record systems, including Epic, eClinicalWorks, Greenway Primesuite, Allscripts Pro and GE Centricity.

Results, Security and Values

RPM states that its clients, on average, see collections rise by about 10 percent. It ties this to steady communication with the billing team and ongoing process improvement, which it says helps a growing practice adapt to change. On the subject of data protection, the company reports that it uses HIPAA-compliant, ISO-certified security protocols. Annette Housel-Ghering is named as Billing Manager on its management page.

The values the company lists are teamwork, clear communication, positive impact, integrity and accountability. For a practice comparing billing partners, the distinguishing points are the single point of contact, the practice of working within the client's own software, and a free consultation that offers a second opinion on how existing billing is performing.