Medical Billing Companies & Consultants in Conway, AR

Professional Consulting Services, Inc., often called PCS, is an independently owned Arkansas firm that handles outsourced revenue cycle work for healthcare providers. The company was started by Jeff Roper in the early 1990s. It works from three offices in the state, located in Conway, Little Rock and Fort Smith. Its client list ranges from small physician practices to larger provider groups that want an in-state partner to take over claims, coding and account follow-up.

Who They Serve

PCS has a particular depth in anesthesia and pain management billing. It also has experience with hospital-based physicians, ambulatory surgery centers and clinics of many sizes. The specialties it lists include:

• Pain management
• Anesthesiology
• Emergency medicine
• Hospitalist groups
• Optometry
• Physical, occupational and speech therapy
• Psychology and counseling

The firm describes itself as well suited to smaller practices. This makes it a candidate for offices that want to stop employing their own billing staff.

Services and Approach

The core offering is full claims management. PCS submits claims, works denials and follows accounts through to payment, with the aim of raising collection rates. Its coding staff hold AAPC certification and assign codes with attention to HIPAA and CMS requirements. Chart auditing is offered to catch billing problems early and limit exposure to improper claims.

The firm also reviews medical documentation for quality and completeness and trains clinical staff when records need improvement. Related financial support covers receivables, payables and cash flow.

Every client receives some extras as part of the standard arrangement:

• Periodic internal compliance audits of the account during the year
• Help, alongside the client's attorneys, in reviewing Medicare, Medicaid and commercial payer audits
• Records assessment
• Documentation training

New clients start with a consultation, receive a quote within about a day, and then complete intake forms. PCS takes care of administrative onboarding and credentialing. Its staff can also answer patient billing questions on behalf of the practice.

Pricing Model

Fees are calculated as a share of collections. Clients therefore pay only once revenue arrives, and the firm states it does not add charges beyond the quoted terms.

Leadership and Credentials

Jeff Roper is a University of Central Arkansas graduate who passed the CPA exam and holds an inactive certificate. Before founding PCS, he served as CFO of Conway Regional Medical Center and as a practice administrator for an anesthesiology group. The rest of the leadership team includes:

• Tracye Enis, CPC, with the firm since 1996, who leads corporate compliance, holds an anesthesia coding proficiency and is a past Arkansas HFMA chapter president
• Cathy Finley, CPC, who directs onboarding and credentialing
• Scott Roper, MBA, CPC, who oversees administration and serves as HIPAA compliance officer
• Jacob Roper, MSE, who manages operations
• Paula Keys, CPC, vice president

According to the company, its leaders have more than a century of combined experience working with insurance carriers. Many of its employees have long tenures with the firm.