Medical Billing Companies & Consultants in Hartselle, AL

Billing Consultants of North Alabama, commonly shortened to BCNA, operates out of Hartselle and manages the money and paperwork behind independently owned outpatient medical offices throughout the state. Most of its reimbursement work comes from three groups: general family medicine offices, walk-in and same-day treatment centers, and small-town clinics holding federal designation for underserved communities.

It also serves a broader range of ambulatory specialties. According to the firm, its client list now exceeds 50 practices, representing more than 175 individual clinicians across Alabama.

Specialties Served

The company positions itself as a collaborator familiar with the way coding requirements and insurer policies shift depending on the kind of office involved. Its client base spans:

• General and family medicine offices
• Medical practices devoted to infants, children and adolescents
• Clinics treating chronic discomfort and spine conditions
• Federally designated clinics in small-town and countryside communities
• Psychiatric and mental wellness practices
• Walk-in and same-day treatment centers
• Counseling and psychological services

Services

At the center of BCNA's work is end-to-end oversight of the reimbursement process, from the moment a visit is billed until the payment lands. Team members file insurance submissions, record incoming remittances, contest rejected submissions and pursue unpaid balances. The intended result is fewer errors on submission, more predictable income and a lighter administrative load for each office's own employees. In addition to routine billing, the firm provides:

• Launch support for newly opening offices, which includes help choosing electronic records software, introductions to suppliers, insurer sign-up, contract work, setting up billing processes and establishing internal procedures, with the firm staying engaged once doors open
• Provider enrollment and verification, covering first-time approval with insurers, periodic renewal and maintaining accurate clinician information on file with each payer
• Operational advising, in which consultants examine check-in practices, billing functions, outstanding balances and staff communication to locate slowdowns

How They Work

BCNA emphasizes that its staff are nearby and personally involved, not an anonymous offsite phone bank. Clients deal with a compact group of people already familiar with their files. The firm's advisory philosophy is that an office frequently benefits more from improved processes than from adding employees, and it promotes itself on capturing all revenue a practice is rightfully owed.

Reviews posted by clients portray the staff as quick to reply and precise in their work. One family medicine group reports that BCNA stepped in after a prior billing company had left its accounts badly backlogged, and that the firm went on to retrieve a substantial portion of the money that had gone uncollected.

Background and Team

Cheyenne Crowe, who founded the company and serves as its chief executive, carries both the CPB and CMA (AAMA) credentials and brings roughly 15 years in medical administration and billing. The concept took shape while she worked at a walk-in treatment clinic, where she and coworker Jenn Pressley assumed responsibility for its billing and rapidly improved results.

Crowe explains that she launched BCNA after seeing independent clinicians wrestle with the business obligations that come with practicing medicine. Today the billing staff includes several specialists with earlier careers as medical assistants, CNAs, front-office receptionists and office managers.

They include Maddy Swann, a Certified Professional Coder who also holds a credential in managing the complete reimbursement cycle; Lisa Pope, CPB; and Kristi Williams, whose close to thirty years in the field span auditing, human resources, provider enrollment and billing for children's medicine, OB-GYN, psychiatric services, walk-in clinics and family medicine offices.