VoIP Providers & Business Phone Companies in Bolingbrook, IL

Overview

Trifecta Solutions Inc. is a telecommunications company based in Bolingbrook, Illinois. It supplies businesses with cloud-based voice service and related communications tools. Its lineup brings together hosted telephony, business internet access, audio and web meetings, and electronic fax delivery, so an organization can handle several connectivity needs through one vendor. The company presents itself as a fit for operations ranging from small offices to large organizations.

Hosted Voice and Trunking

The core of the Trifecta lineup is a hosted PBX platform. The switching equipment runs in the provider's infrastructure rather than at the customer site, so businesses avoid buying and maintaining their own phone system hardware. Trunking is bundled into the hosted service.

Trifecta handles maintenance and monitoring around the clock and backs the platform with a stated 99.99% uptime commitment. Feature sets are configured for each customer, and the company says it will set up whatever capabilities a given business requires.

Service comes without long-term contracts, and Trifecta reports that its average client cuts telecom spending by roughly 40 percent compared with its former carrier. Trunk lines are also listed as a separate option on its quote request form for organizations that need them.

Conferencing

For meetings, Trifecta provides a combined audio and web conferencing service that can host sessions with as many as 1,000 attendees. Billing is based on usage with no recurring monthly charge. Toll-free dial-in numbers are available so participants are not charged to join. Hosts can record calls, use star-code controls and adjust a range of settings, including personalized greetings. The platform is described as fully redundant. Companion software lets users sign in automatically and launch web sessions quickly.

Faxing and Internet

Trifecta's cloud fax service moves document transmission off dedicated analog lines. Users can send and receive documents through email, a web portal, Microsoft Office, FTP, SFTP, HTTP and HTTPS, as well as through conventional phones and fax machines. Every fax can be archived as a PDF, and multiple transmissions can run at the same time. Charges are tied to actual page volume, without commitments or overage penalties. The company also arranges business internet connectivity to support its voice offerings.

Industries and Support

The company highlights experience with several sectors:

• Accounting firms
• Automotive businesses
• Enterprise organizations
• Healthcare practices
• Legal offices
• Warehouse and industrial operations

Clients work with Trifecta through its office in Bolingbrook. Standard support is available during weekday business hours, and emergency assistance is offered 24 hours a day. Customers can open support tickets and pay bills online. The resource library includes video tutorials, downloadable software and user guides to help staff get comfortable with their phones and conferencing tools. Prospective buyers can request a quote or consult with a specialist to plan a solution before committing.