VoIP Providers & Business Phone Companies in Plainfield, IL

Overview

Acquacomm is a telecommunications advisory and reseller firm with its corporate office in Plainfield, Illinois, a short drive from Naperville. It does not run its own phone network. Instead it acts as an authorized channel partner that sources voice, data and cloud services from a wide roster of carriers and technology vendors.

The site cites more than four decades of technology experience and lists Bob Bevilacqua as President and CEO. Some pages also refer to the business as Access Point Communications and Axxess Tel Communications, so buyers may see those names in proposals or correspondence.

The firm works with organizations of every size, from single-site small businesses to companies with several locations. Its main selling point is independence. Rather than representing one carrier's catalog, it gathers each client's requirements, compares offers from multiple providers and recommends the option that best matches the budget and technical goals. According to the site, clients are not charged for this consulting work. The company also stresses the potential to lower what a business already spends on telecom.

VoIP and voice offerings

Voice communications are the core of the portfolio. Through its partners, Acquacomm can move clients to hosted PBX and cloud-based phone platforms. These typically include auto attendants, voicemail, hunt groups, intercom paging, music on hold and unlimited calling for each user. Mobility features let staff take calls, join video meetings and exchange messages away from the office.

Companies that keep on-premises equipment or need carrier connectivity can get SIP trunking, PRI trunks, integrated access, standard business lines, and toll-free, local and long distance calling. Microsoft Teams Calling and wider unified communications are also available.

Beyond voice, the company handles a range of related technology needs:

• Business internet, broadband, fiber and dedicated internet access
• MPLS and SD-WAN networking
• Cloud computing and cybersecurity options
• Wireless and mobile plans for staff
• Managed wireless and network services
• Office telephone wiring, cabling and network infrastructure
• Telecom bill audits and expense reviews
• Network design consulting

How engagements work

The site describes a six-step approach:

1. A discussion of the client's current setup, pain points and plans.
2. A tailored request for proposal, sent to suitable providers.
3. A review of the returned bids for pricing, contract terms and capabilities.
4. A recommendation to the client.
5. Help coordinating the cutover and deployment.
6. Ongoing support as a point of contact for account management and future upgrades.

Provider relationships

Partners named on the site include RingCentral, Nextiva, Vonage, Net2Phone, CallTower, AT&T, Verizon, Comcast Business, Charter Communications, Microsoft, Masergy, Fusion Connect, Access One, First Communications, Broadvox, US Signal and Metronet. Availability depends on location and requirements. The site also has a dedicated page for Comcast voice services.

This agent model suits Naperville-area buyers who want to compare several hosted VoIP vendors side by side without negotiating with each one. They deal with a single point of contact, while the service itself is delivered by the carrier they choose.