CRM Consultants & Implementation Partners in Cuyahoga Falls, OH

InfoGrow Corporation is a Microsoft Dynamics 365 consultancy based in Cuyahoga Falls, Ohio, in the Akron area of the northeastern part of the state. The firm concentrates on customer relationship management built on the Dynamics platform.

It works with organizations adopting Dynamics CRM for the first time, with companies already running it but struggling to get value, and with nonprofits that need better donor engagement. Buyers in Cincinnati and across Ohio evaluating Dynamics specialists will find a partner whose work centers on sales, marketing and service processes rather than general IT.

Services and Solutions

InfoGrow covers the full lifecycle of a Dynamics deployment, from early scoping through ongoing optimization. Its published offerings include:

• Planning engagements that set expectations and lay out a phased rollout
• Implementation, including installation and configuration of Dynamics 365
• Rescue projects for systems that have failed to deliver or suffer from weak adoption
• Training for both administrators and everyday users, from fundamentals to advanced techniques
• Reporting work such as executive dashboards, visual maps, infographics and targeted analysis
• Ongoing support to resolve issues and keep the environment performing well
• A Success Management Program aimed at managers and executives who want to drive behavior change through the system
• Formstack integration, marketing automation and CRM for nonprofits

Beyond core CRM, the firm lists solutions involving Dynamics 365 Business Central, Project Operations and the Microsoft Power Platform, which may appeal to buyers seeking one partner for adjacent Microsoft applications.

How They Engage

New prospects typically start with a free review. InfoGrow describes a three-step process: an initial half-hour call to discuss frustrations and objectives, a hands-on evaluation of the existing system using the company's 101-point assessment to surface risks and opportunities, and a closing session where a consultant walks through the findings.

Those results are captured in a Roadmap Action Steps Report that the client keeps and may act on independently or with InfoGrow. The firm emphasizes listening to clients before proposing solutions and favors practical, sustainable roadmaps over deploying every available feature.

It frames its commitment through a "No Missed Results" pledge, arguing that hitting schedule and budget means little unless the system meets business expectations.

Industries and Background

According to the company, its consultants bring experience from several sectors, including manufacturers that sell via distributor networks, nonprofit and not-for-profit groups, hospice and healthcare providers, and membership associations. The site states that InfoGrow has focused on improving sales, marketing and service operations for more than three decades, and references many installations and system relaunches over that span.

Client testimonials on the site, from executives and from staff at a multinational professional services firm and a chemical testing company, highlight patience, responsiveness and comfort working with less technical teams.

For organizations comparing CRM partners, InfoGrow's distinguishing traits are its exclusive commitment to the Microsoft Dynamics ecosystem, a structured assessment-led entry point, specific offerings for troubled implementations, and a stated blend of technical skill with business process understanding. The company also publishes a blog, webinars, on-demand videos, guides and a CRM quiz for prospective clients researching their options.