CRM Consultants & Implementation Partners in Detroit, MI

Cloud Nexus, Inc. is a consultancy built around the Salesforce platform. It works with organizations across metropolitan Detroit, including Dearborn. The firm advises on, implements and supports Salesforce for businesses large and small. Its stated aim is to help clients get more productivity and profit from the CRM they already run or plan to adopt. It describes its main offering as Salesforce delivered as an ongoing service, which combines project work with continuing assistance after go-live.

Approach to engagements

The company puts business problems first and technology second. Its consultants do not simply switch a system on. They first study how a client already operates and respect processes refined over many years. They then shape Salesforce to fit those practices, suggesting proven industry patterns where they add value.

The firm treats two things as part of a successful rollout: connecting the CRM to the client's current IT systems and getting staff to actually use it. The team also stresses passing know-how to client employees so that gains last after a project wraps up.

Services

Buyers can engage Cloud Nexus for a broad range of Salesforce-related work:

• Salesforce consulting and strategy
• New implementations and tuning of existing orgs
• Custom application development on the Force.com platform, including declarative, low-code builds
• Integration with a client's current technology environment
• Business process design and improvement
• Technical support coordinated between office-based and field staff
• Knowledge transfer to internal teams

The firm claims particular process expertise in sales, marketing, operations, customer onboarding, customer service and support, and professional services functions.

Salesforce products covered

Cloud Nexus names several product specializations:

• Sales Cloud
• Service Cloud
• Salesforce CPQ for quote-to-cash processes
• Field Service Lightning
• Experience Cloud, formerly called Community Cloud

Its site also covers Einstein Analytics and Einstein Discovery, Einstein Voice, Social Studio and the Salesforce mobile app portfolio. The Service Cloud material shows the depth the firm brings to contact-center projects. It covers console-based case handling across channels and knowledge base articles with controlled visibility. It also covers agent collaboration and case escalation through Chatter, and mobile self-service with in-app chat.

Background and differentiators

The consultants at Cloud Nexus report working with Salesforce since 2004, which gives the team more than two decades of hands-on experience with the platform. Its solution architects bring experience in systems architecture and business development. The firm presents itself as a business technology partner focused on matching people with the right tools, rather than as a generalist IT vendor.

A dedicated support group aims to keep downtime low in clients' daily operations. Its regional focus on Detroit and Dearborn may appeal to Michigan organizations that want a partner concentrated solely on Salesforce.