CRM Consultants & Implementation Partners in Fort Wayne, IN

Overview

DWD Technology Group is a business software and IT services firm headquartered in Fort Wayne, Indiana, with a second office in Indianapolis. The company has delivered technology services to organizations in the Fort Wayne area since 1990 and now works with clients across the United States.

Its practice combines accounting and ERP software, customer relationship management, nonprofit fund accounting and managed network services. That makes it a fit for buyers who want CRM tied closely to their back-office systems rather than deployed as an isolated tool.

CRM Services and Products

On the CRM side, DWD sells and supports Sage CRM, positioned as a platform for coordinating selling, campaigns and customer support. A central theme of its offering is pairing Sage CRM and Sage 100 so that customer records sync in both directions in real time.

For companies running Sage 100, this means sales staff can look up account history, check order and invoice details, and build quotes or sales orders from inside the CRM. Managers, meanwhile, gain a unified picture of each customer that spans service notes, payment history and credit standing.

Prospective clients can start with a complimentary CRM needs analysis that walks through the main factors to weigh when planning and choosing a system.

• CRM needs analysis and software selection
• Sage CRM implementation and ongoing support
• Integration between Sage CRM and Sage 100 with two-way data synchronization
• Setup for pipeline management, campaign tracking and case handling
• Related ERP, HR and fund accounting deployments

How They Work

DWD describes its approach as starting with an effort to learn each client's operations and objectives before recommending a solution meant to serve present requirements and future growth. The firm states that its recommendations rest on what benefits the client, and it uses client satisfaction survey feedback to pinpoint where it performs well and where it can improve.

Low staff turnover is presented as a key advantage, since consultants are able to work with the same customers over many years. Beyond implementation, DWD runs year-end trainings, live demos and recorded webinars, publishes product tips for Sage CRM and its other platforms, and offers remote support.

Industries and Broader Capabilities

The company works with a wide mix of organizations and highlights experience in several sectors:

• Manufacturing and distribution
• Nonprofits and community action agencies
• Healthcare centers, including mental and behavioral health providers
• Eyecare and orthopedic clinics

Nonprofit work is a notable specialty, with more than 225 nonprofit customers relying on its fund accounting, payroll and HR offerings. Alongside its software line, which includes Sage Intacct, Sage 100, Sage HCM, Sage BusinessWorks, Sage 50, MIP Fund Accounting and Microix, DWD operates a network division providing managed IT, cybersecurity, IT support and cloud services. Those services include endpoint detection and response, email security, firewall management and around-the-clock infrastructure monitoring.

Team and Background

DWD employs 32 full-time staff. The software group includes 14 certified consultants backed by account and project managers, and the network group is made up of nine engineers, with billing, sales, marketing and administrative personnel rounding out the team. For buyers evaluating CRM partners, the combination of Sage CRM expertise, detailed Sage 100 integration knowledge and in-house IT capability allows DWD to handle both the application layer and the infrastructure it runs on.

Technology Specialists, often called TSpec, is a managed IT provider based in Fort Wayne, Indiana. Since 1998 it has worked with small and mid-sized organizations across the region. It is not a dedicated CRM boutique. Its software services menu includes a CRM Sales Process offering next to Microsoft business applications, so it suits buyers who want CRM work handled by the same team that runs their wider technology environment, not by a separate implementation firm.

CRM and business software

Under its software services, the firm lists CRM and sales process support alongside document management, identity management and intranet solutions. That puts customer relationship tools inside a wider set of productivity and data platforms. Its Microsoft work covers Office 365, SharePoint and SQL Server, and it lists itself in the Microsoft Partner Network.

For buyers, this means CRM work can be linked to the email, collaboration, database and storage systems the company already runs. The website does not give a detailed scope for its CRM offering, so prospects should ask directly about the platforms, data migration and training it supports.

Broader service portfolio

Most of the firm's practice centers on outsourced and co-managed IT. Its main areas include:

• Managed IT, remote monitoring and maintenance, vendor management and a round-the-clock help desk
• Security services such as unified threat management, content filtering, spam protection, email encryption and Cisco-certified solutions
• Cloud services including hosted Exchange, hosted servers and desktops, Microsoft Azure, Hyper-V, VMware and cloud backup
• Business continuity, data retrieval and IT for medical and legal practices, including electronic medical records
• Communications such as VoIP, conferencing, fax servers, mobile device management and digital signage

The company is an official HP dealer and Lenovo reseller, and it also offers hardware as a service, cabling, wireless and printer management.

How it works with clients

TSpec's model is preventive, not reactive. Under its ITSS IT Service Saver plan, it combines automated monitoring of servers and workstations, proactive maintenance and a live help desk that any client employee can call, all for a predictable monthly fee.

Clients can reach support by phone, live chat, email tickets or a members-only online portal, and technicians can fix problems through remote control. CEO Jay Tipton offers new prospects two complimentary service hours. These can go toward a pressing problem or a network audit that maps out weak points before they cause failures.

Background and track record

The firm presents itself as a business partner whose growth depends on its clients' growth. Its stated aim is to bring enterprise-grade practices to smaller budgets. The Fort Wayne Komets hockey club has used TSpec as its official computer consultant for more than ten years.

Another client describes the team sourcing and configuring replacement equipment within hours after a fire destroyed its systems. For Fort Wayne buyers who value a long-standing local provider that can place CRM inside a fully managed Microsoft-centered environment, Technology Specialists is a practical option. Organizations that need deep CRM customization should confirm what the firm can do before signing.