CRM Consultants & Implementation Partners in Rolling Meadows, IL

Solution Systems, Inc. is a Microsoft partner based in Rolling Meadows, Illinois. It helps growing companies choose, roll out and maintain Microsoft business applications. The firm has recently become part of Western Computer. Its practice centers on Dynamics 365 Business Central, and it pairs that ERP with customer relationship tools from the wider Microsoft ecosystem. The company states that it works with organizations in all 50 states. It offers sales, implementation, development and support nationwide.

CRM Products and Capabilities

Buyers looking for CRM help can work with Solution Systems in two main ways. The first is Dynamics 365 Sales, a cloud-based CRM that Microsoft hosts and sells as a monthly subscription. It includes mobile apps and can be extended with add-ins from Microsoft AppSource.

The firm presents it as a way to track opportunities, keep sales staff productive away from the office, and give leadership clearer visibility into the business. The second is the relationship management functionality built into Business Central. This covers contact management and contact classification, campaigns and campaign-specific pricing, opportunity and task tracking, and interaction and document logging.

It also includes an Outlook-based business inbox and a connector to Dynamics 365 Sales.

Services and Delivery Approach

• Business Central implementation, delivered on-premises, as a hybrid setup or fully in the cloud
• Upgrades and migrations from Dynamics NAV or Dynamics GP to Business Central
• Ongoing support for Business Central and legacy NAV systems
• Custom development by in-house programmers, including new fields, pages, permission sets, reports and apps
• Integration of Business Central with Dynamics 365 Sales, Teams, Power BI and Microsoft 365
• Managed IT services and Microsoft cloud licensing as a Cloud Solutions Provider

The firm stresses that its support line is answered by staff members rather than an automated phone menu. It describes its integration team as trained across several Microsoft applications, so clients can connect ERP, CRM, reporting and collaboration tools through one partner. It also positions itself as able to act as a complete IT department alongside the ERP work.

Industries Served

Manufacturing and distribution are the clearest focus. Listed sectors include job shops, aerospace and defense, automotive aftermarket, consumer goods, food and beverage, medical devices, metal fabrication, electronics, and rubber and plastics. Distribution segments include electrical supply, HVAC, plumbing wholesale, fasteners, janitorial supply and industrial packaging. The firm also covers make-to-order production, equipment rental, and construction product makers.

Background and Credentials

Solution Systems reports more than four decades of experience with business software. It has held Microsoft Gold status for over ten years and serves more than 200 live Business Central and NAV customers, with over 3,000 users supported each day. Average staff tenure is cited as 14 years.

Its listed credentials include direct Tier 1 Microsoft partnership, Gold competencies in ERP and data analytics, and Silver designations in cloud areas. The firm also reports several Microsoft President's Club awards and a blog award from GIE Media. It says it was the first organization worldwide to put Business Central into production.

Prospective clients can draw on a podcast, client case studies, training resources and a free online ERP assessment.