Construction Software Companies & Consultants in Eau Claire, WI

Itechra is a managed technology provider that acts as the outsourced IT department for small and mid-sized organizations across Minnesota and Wisconsin. Its office list includes Winona, the Twin Cities, Rochester, La Crosse, Milwaukee and Eau Claire. The company lists construction among the industries it serves, along with manufacturing, wholesale, legal and professional services.

For buyers in the construction software space, Itechra is best seen as a partner that keeps a contractor's software, devices, networks and data running and secure. It also offers custom software development as part of its project work. It is not a vendor of a packaged construction application.

Background and Team

The firm began in 2001. Its goal was to give smaller companies the kind of specialized IT staffing that large corporations have, without each client having to build its own team. Ben Adank leads the company as President and CEO. The staff listed on the website includes vice presidents for people and experience, sales, and service delivery.

It also includes systems and professional services engineers, technical support engineers, technology alignment engineers, a vCIO, a business analyst and product owner, a web developer, and client success and business development staff.

Services

Most clients use its fixed-fee monthly managed IT program, which bundles day-to-day support, oversight and planning. Itechra can also work alongside an existing internal IT staff through a co-managed arrangement. Its service lines include:

• Help desk support around the clock, plus after-hours emergency help
• Remote and onsite technical support
• Network and server monitoring, administration and management
• Cybersecurity, including dark web monitoring, phishing simulations and staff training
• Data backup and disaster recovery
• Microsoft 365 rollout and support, plus cloud services
• Setting up accounts and devices for new hires and removing access for departing staff
• Projects such as firewalls, infrastructure upgrades, new computers and custom software
• Handling relationships with the client's other technology vendors

How They Work With Clients

Itechra's approach is built on a strategic roadmap with three parts. The first is a five-year budget that forecasts when hardware will need replacing and roughly what it will cost. The second is a series of regular alignment visits that compare a client's setup with current industry standards and flag any gaps.

The third links planned technology changes to the client's own business goals, such as growth or new initiatives. Clients also get a dedicated CIO and account manager, regular technology business reviews, and asset tracking. A network operations team handles remote monitoring and alerting at all hours.

What Sets Them Apart

The company stresses plain-language communication and itemized invoices without hidden charges. It also focuses on preventing problems before they disrupt work. It reports that more than 96 percent of client support ratings are marked great. For construction firms weighing technology partners in the Eau Claire area, Itechra offers a local presence backed by a larger regional team. It combines everyday IT management with planning and custom development.