VoIP Providers & Business Phone Companies in Springfield, OH

ProStratus is a managed IT and cybersecurity firm headquartered in Springfield, Ohio, with additional offices in Columbus and Tucson, Arizona. Its main business is full-service managed IT, and business phone service is one part of that. The company delivers VoIP and unified communications as a managed service, bundled with network support, security and cloud work.

That makes it a fit for organizations that would rather have one technology partner handle phones, internet circuits and IT together than juggle a separate phone vendor.

VoIP and unified communications

The firm builds its phone offering around unified communications. Calling, video meetings, chat, text messaging and email live in a single platform that works on desktops, tablets and mobile devices. Buyers can choose a hosted cloud system or an on-premise build running on a virtual machine, a server or a dedicated appliance. ProStratus handles installation and ongoing management of the system. Features it highlights include:

• Presence indicators that show whether colleagues are available before a call is transferred
• Voicemail delivered to email inboxes and incoming faxes converted to PDF attachments
• Click-to-call and internal instant messaging
• Browser-based web conferencing that needs no downloaded software
• Live chat with website visitors and business texting
• Apps for web, Windows, iOS and Android, so remote staff can use a mobile phone as an office extension

Under its managed communications umbrella, the company also lists telco circuits, managed internet, WAN monitoring and global monitoring. This means it can look after the network connections that voice traffic depends on, not only the handsets and software.

Broader IT and security services

Beyond phones, ProStratus provides outsourced help desk support by phone and chat, round-the-clock monitoring and alerts, patch management, cloud hosting and backup, disaster recovery, data center colocation, virtual CIO planning, network assessments and IT staffing. Its security practice covers firewall management, intrusion detection, endpoint protection, penetration testing, phishing simulations and vulnerability management. Compliance is a major specialty.

The company holds CMMC Level 2 certification as an MSP and is a Cyber AB Registered Provider Organization, helping defense contractors prepare for assessments. It also supports HIPAA, NIST, PCI and GDPR requirements.

Industries and background

The firm reports experience serving manufacturers, healthcare providers, schools, larger enterprises and small and mid-size businesses, and it now works with clients in 38 states and nine countries. A testimonial on its site from an Ohio surgical hospital describes the team guiding an electronic medical record conversion.

The company traces its tech support roots back to 1992 and later took the ProStratus name to reflect its focus on the cloud. Tony Cooper, Kevin Schleinitz and Craig Terrell lead the business and together bring six decades of experience in IT and data centers. Their earlier ventures include Qbase, CFA Networks and Computer Free America.

ProStratus says it employs upward of 50 people in the US and over 100 worldwide.

For buyers in the Miami Valley comparing phone providers, ProStratus is most relevant when voice is part of a wider IT and compliance picture. It suits a business that wants its phone system managed by the same team that handles its network, security and regulatory needs, and it offers a free initial consultation.