VoIP Providers & Business Phone Companies in Lorain, OH

BITS, formally Boutique IT Solutions LLC, is a managed technology firm based on Lakeside Avenue in Lorain, Ohio, and it markets its support across the greater Cleveland area. Its clients are mainly small and mid-sized organizations that want a single partner for their phones, networks, cloud applications and ongoing IT care so they do not have to coordinate several vendors.

Companies evaluating business phone providers will find that BITS offers hosted VoIP as part of a wider technology portfolio. When voice and data run over the same network, having one firm responsible for both can make troubleshooting simpler.

Cloud and Hybrid Phone Systems

The company provides a cloud-based telephone service that comes packaged with unified communications software. Buyers can choose a deployment that runs entirely in the cloud. They can also choose a hybrid setup that pairs the hosted platform with equipment kept on site. The features BITS highlights include:

• Several automated attendants for directing incoming callers
• Recording of calls
• Contact center supervision tools, including barge, whisper and live monitoring of agents
• Chat, presence status, screen sharing and video meetings from one desktop dashboard
• Short four-digit extensions for reaching colleagues at other sites, plus transfers between branches
• Per-user subscriptions, so seats are added only when staff are hired

Because the call-processing logic is hosted rather than housed in a closet, branch offices can share one system. Remote employees can also connect as though they sat in the main building. BITS manages the setup work itself, which suits firms without in-house telecom expertise. One client, ELY Enterprise, credited the team with moving it to a new VoIP platform with almost no interruption to its operations.

Supporting IT Services

Beyond voice, BITS runs a flat-fee support plan it calls the Managed Advantage Program. The plan covers continuous performance monitoring, patching and security updates, oversight of backups with redundant cloud copies, firewall maintenance, antivirus licensing and tracking of hardware through its lifecycle. Members also receive discounted rates on additional project work.

The firm helps clients adopt cloud tools such as Office 365, OneDrive, Dropbox for Business, Nextcloud, G Suite, Egnyte, Cisco WebEx and QuickBooks Cloud. Its cabling crews handle jobs ranging from a single drop to a thousand.

They also set up public Wi-Fi, extend the demarcation point for internet and telecom carriers, and link difficult locations using point-to-point wireless or fiber. That infrastructure work is directly relevant to call quality on any VoIP rollout. BITS also designs networks with regulatory compliance in mind and offers IT planning and consulting.

Background and Reputation

BITS has published its BITS & Bytes newsletter since 2012, covering topics such as phishing, asset management and protecting access to company information. Testimonials on its site come from Cleveland-area businesses including RAD Graphics, Ohio First Land Title, SecuReach Systems and Innovate Building Solutions.

The owner of Innovate Building Solutions says he has relied on Tina of BITS for more than ten years. These clients describe ransomware recovery, quick hardware fixes and significant yearly savings from outsourcing their IT. The firm also says that other service providers in the region turn to it for cabling and wireless projects.