VoIP Providers & Business Phone Companies in Doylestown, OH

Overview

Ohio.net is a communications company based in Ohio that focuses mainly on voice over IP telephony for organizations. Its office is in Doylestown, in northeast Ohio, but the firm works with clients across the United States and in other countries, so buyers in the Dayton area can work with it remotely. Besides phone systems, it sells business internet connectivity, server colocation, and web and email hosting. That lets customers get several technology services from one vendor.

Voice Services

The company offers phone services for businesses at different stages of moving away from traditional lines. Options include:

• Hosted VoIP, which sends calling features to desk handsets, a mobile app or a browser, with no PBX hardware at the customer's site
• Cloud PBX for teams that want current features and room to adapt
• SIP trunking, so firms pay only for the lines they use and can add capacity over time
• PRI service that connects older phone equipment to IP-based calling
• Integration of existing legacy telephone systems, plus Wildix as an add-on offering

Features listed for the hosted platform include auto attendants, hunt groups, call queuing, voicemail sent to email, find-me/follow-me routing, custom hold messages, conferencing, caller ID, softphone support and four-digit dialing between sites. Calls between a customer's own locations on the network do not incur long-distance fees. Customers can ask for extras such as call recording, conference bridges or new handsets when they request a quote. Phone services come without term contracts, and equipment does not need a separate service agreement.

Hosting, Network and Internet

Beyond voice, Ohio.net runs both shared and private colocation space. Visitors to the shared area must be escorted and can enter only during weekday business hours. The managed private area uses individual proximity-card profiles, electronic access logs and camera coverage. The facility has constant oversight of electrical supply, security, data traffic and climate.

It also has Inergen fire suppression, more than 24 tons of cooling capacity, dual power feeds and redundant 60 kW generators. The site is regulated by PUCO and houses a Class 5 switch that provides voice and data to nearby homes and businesses.

The company also sells fiber-based business internet, networking add-ons, web and email hosting, and spam and antivirus filtering.

Background and Approach

Ohio.net is owned by Doylestown Communications, an incumbent local exchange carrier in Ohio founded in 1899. That gives the business more than a century of telecom history. It describes itself as a direct provider rather than a reseller. Its own in-house staff handle management, training, technical support and routine moves, adds and changes.

Projects usually include installation and setup, staff training and ongoing support. The company says it gets to know each client's operations before proposing a solution. Existing customers can reach a technical support line around the clock.

Who It Serves

Its customers range from residential users, nonprofits and schools to small firms and large corporations. Testimonials on its site come from Adoption Network Cleveland, Crescendo Commercial Realty, College Now, Consolidated Casework, Blue Velvet Transport, Nagy's Collision and the Soapbox Derby. These customers credit the service with call routing across multiple locations and an online portal where each user can set their own call flow. They also mention auto attendants that mean nobody has to answer the phone all the time.