VoIP Providers & Business Phone Companies in Naperville, IL

Tarilon Technology Services, Inc. is a Naperville-based technology support firm working with small and midsize companies throughout Chicago and the western suburbs. Its core business is ongoing IT management, and business telephone service is one of its four main offerings. That makes it a reasonable match for organizations that want one local partner handling computers, networks and phones together instead of coordinating several separate vendors.

Business Phone Offering

For communications, Tarilon provides VoIP phone systems that can scale up or down with an organization, from a small office to a larger staff. The company highlights clear call audio and features such as voicemail-to-email, which sends recorded messages straight to a user's inbox. It also says its phone platforms can tie into the business software a client already uses.

Because the same team manages the underlying network, security and cloud tools, a new phone deployment can be planned around the rest of the environment rather than bought as an isolated system.

Broader IT Services

Beyond telephony, Tarilon offers a range of supporting services:

• Proactive monitoring and upkeep of the full IT environment, plus helpdesk assistance
• Cybersecurity, including threat detection and response, risk assessments and staff awareness training
• Network security and real-time monitoring
• Automated backups with offsite and cloud storage, fast restoration and recovery testing
• Disaster recovery and business continuity planning
• Cloud administration aimed at better collaboration and lower costs
• Strategic technology consulting and help meeting regulatory compliance requirements

Tarilon describes itself as an adviser rather than a decision maker. For each choice, it explains the advantages, drawbacks and expected costs, and the client decides. The firm is platform-neutral. It supports Google Workspace or Microsoft 365, Windows or Mac machines, and hosted servers or cloud file services such as Dropbox, depending on what each business prefers.

Support runs on weekdays from 8 a.m. to 5 p.m. Calls are answered by local staff rather than an outsourced center, and employees can open requests by phone, chat or email. The team also makes a point of explaining technical matters in everyday language.

Background

Paul Whitlock founded the company in 2010 after leaving Apple's education sales group. Before that, he worked in Silicon Valley as a software engineer and support specialist. He started Tarilon to help smaller businesses reach their goals, with a focus on applying technology to practical problems rather than chasing new trends.

Several commitments set the firm apart. Tarilon gives clients complete written records of their network, including passwords, software licenses and hardware, so customers are never locked in by missing information. It offers a satisfaction guarantee under which unsatisfactory work is corrected at no added charge.

As a smaller provider, it also aims for clients to work with people who already know their company and systems, so they are not passed from one technician to another. The company runs a referral program as well.