VoIP Providers & Business Phone Companies in Hoffman Estates, IL

REMAC Enterprises is a business communications firm based in Hoffman Estates, in Chicago's northwest suburbs, a short drive from Arlington Heights. The company has operated since 2012. It maintains local VoIP pages for nearby communities such as Arlington Heights, Schaumburg, Palatine and Des Plaines, but it takes on clients across the United States. Hosted telephony is its core offering.

Custom software and managed IT are also available for organizations that want a single partner handling both phones and the surrounding technology.

VoIP phone systems

The company's cloud-hosted phone platform is built around a smart PBX that directs inbound calls to the appropriate person or group. Standard capabilities include:

• IVR menus, call queues and auto attendants with custom greetings
• Call forwarding, call recording and voicemail delivered to email
• HD voice calling
• Virtual fax with messages sent to email
• Text and picture messaging on business numbers
• A number manager for adding lines and porting existing numbers
• Websocket and webhook access for developers

Customers can use desk phones, softphones, or older analog handsets connected through an adapter. The REMAC Phone app for iPhone and Android is included for VoIP customers. It places a user's extension on a mobile device, with hold, transfer, park and team presence over Wi-Fi or cellular data. REMAC states the platform is designed for 99.9% uptime on redundant infrastructure.

It also configures failover so calls can reroute to mobile phones or another site if an office loses its internet connection.

Hardware and deployment

For handsets, REMAC works exclusively with Yealink, offering T5 and T4 series desk phones, CP-series conference units and DECT wireless models. Through its zero-touch provisioning service, technicians program extensions, voicemail and call flows remotely. They then ship the devices to each location, where the phones register and download their settings once plugged in. This approach suits multi-site companies and remote staff, and phones can be monitored and updated from a central portal.

AI phone agents and integrations

REMAC also builds conversational AI agents that pick up calls around the clock. The agents identify what the caller wants, answer routine questions and pass more involved requests to staff along with the conversation context. Clients can choose among several voices, add industry vocabulary and review activity in a live analytics dashboard. The agents connect natively to REMAC VoIP and can also work with other SIP-based systems.

The firm has focused this work on two groups. For trucking and logistics operations, a connected agent can retrieve load details for drivers. For trades such as roofing, plumbing, HVAC and remodeling, it qualifies leads and books appointments. Load lookups and similar functions depend on a custom integration with the client's business system. The development team also handles API, CRM, helpdesk and legacy-system integrations, as well as web, desktop and mobile applications.

How engagements work

New projects begin with a consultation covering who answers calls, how after-hours calls should be handled and which numbers must be ported. REMAC then sets up the phones, the mobile app and call routing. It offers a 14-day trial that requires neither a credit card nor a long-term contract. The company emphasizes that support calls reach staff who know each client's configuration rather than a scripted call center.