VoIP Providers & Business Phone Companies in Emington, IL

ClearVoice VOIP and Business Phone Systems is an Illinois telecommunications company that has worked with business customers since 1985. The firm is locally owned and run. It sells, installs and maintains office phone systems and voice-over-IP solutions for organizations across the state. It names Will, Livingston and Grundy counties as its core territory, along with towns such as Streator, Pontiac, Morris, Joliet and Naperville. That puts buyers in the southwest suburbs and north-central Illinois within its usual reach.

Who they work with

The company focuses on smaller and mid-sized organizations, including local offices, service businesses and teams that are adding staff. It doesn't push every client toward a feature-heavy platform. Instead, ClearVoice tries to fit the system to the way each office actually handles calls. For one customer that can mean detailed call routing and tools for managing customer contacts.

For another it means a simple setup that employees can learn without trouble. The firm also plans for growth, such as hiring, opening a second site, handling more calls or adding new technology. Its systems are meant to expand without being replaced outright.

VoIP and telecom services

ClearVoice handles both the voice service and the network underneath it, so a business can work with one vendor instead of several. Its offerings include:

• Installation of business VoIP phone systems, including cloud-based service
• Upgrades of existing business telecom systems
• Multi-line phone systems for busy front desks
• Call routing, auto-attendant and call handling setup
• Voicemail delivered to email or apps
• Mobile and remote calling for hybrid and off-site staff
• Network design, implementation and data network services
• Continuing maintenance and technical support

The company presents VoIP as a way to move off aging landlines, which it describes as costly to keep up and hard to expand. With internet calling, employees can answer from a desk phone, a mobile device or a remote location. ClearVoice also points to possible savings on monthly bills, maintenance and unneeded hardware.

How projects are handled

New installations follow a four-stage method. First, staff visit the site to review the existing equipment, internet capacity and business requirements, and to confirm VoIP suits the location. Next comes a proposal built around the client's workflow. The company's own team then installs and configures the system.

The last stage is in-person training, so employees know the features from the first day. Installation and training come with every project. The firm stresses long-term relationships and support from staff that clients can reach directly, rather than a remote call center.

Background and credentials

ClearVoice has more than three decades in the telecom field and has watched business phone service shift from traditional systems to internet voice. It is a certified ESI dealer, and the ESI hardware it supplies carries a lifetime replacement warranty. For buyers comparing providers, the main differences are its long local history, phone and data network work under one roof, and a hands-on process that runs from assessment through installation, training and ongoing support.