VoIP Providers & Business Phone Companies in Des Plaines, IL

RAM Communications Inc. is a telecommunications advisory and management firm based in Des Plaines, Illinois, serving businesses and public organizations across the Chicago area. Rather than operating as a single phone carrier, the company acts as an independent partner that helps clients choose, deploy and maintain voice, network and security services, then holds the underlying providers accountable for performance.

Its pitch to buyers is straightforward: work with one trusted advisor instead of fielding calls from a rotating cast of carrier sales reps.

Voice and VoIP Offerings

For organizations evaluating business phone options, RAM covers both on-premises and cloud approaches. Its site highlights Allworx phone systems, hosted telephony delivered as unified communications as a service (UCaaS), and hosted Polycom handsets. One park district client credits the Allworx package, combined with staff training and ongoing support, with giving it the system it wanted within its budget.

Alongside phone systems, the firm supports the carrier and data connections that voice traffic depends on, including WAN design, MPLS installations and Masergy SD-WAN.

Services

• VoIP and hosted voice services
• WAN and SD-WAN services
• Cyber security guidance and baselining
• Disaster recovery planning for phone, internet and data links
• Telecom help desk support
• Telecom and wireless expense management
• Corporate voice and data rate plan optimization
• Office move and relocation coordination

Cost control is a central theme. Through its telecom expense management practice, RAM supplies staff and expertise to help clients control spending and oversee mobile phones, tablets and similar devices, and it states that wireless spending can sometimes drop by up to 30 percent.

It also helps clients put a dollar figure on what an outage would cost them, then uses that analysis to shape recovery plans that keep phones and connectivity running. On the security side, the company aims to explain risks in plain terms and establish a baseline that clients can manage going forward.

Clients and Track Record

Testimonials on the site come from a mix of sectors, including insurance (American Access Casualty Company), municipal park districts in Bloomingdale and Arlington Heights, Mather, hospitality and multi-location retail (Scott Harris Hospitality), and food businesses such as TLC Ingredients and Testa Produce.

One insurance client describes a relationship spanning roughly two decades, covering phone hardware, private networking, security work and cost reviews. Other clients point to RAM's handling of building moves and renovations, where its familiarity with utility companies helped keep tight timelines on track with little added expense.

What distinguishes RAM for buyers comparing business phone companies is its advocacy role. The firm positions itself as a hands-on intermediary that pushes vendors to act, tracks service quality and response times, and balances quality, price and support when recommending solutions. It also publishes educational resources, including Telecom 101 and 102 guides, a telecom glossary, a library and explainer videos, which suits organizations that want to understand their options before committing to a provider.