VoIP Providers & Business Phone Companies in Rockledge, FL

Brevard Business Telephone Systems, Inc., which operates under the BBTS name, is a Florida communications contractor based in Rockledge that has been in business since 1982.

The company works with organizations throughout Brevard County, including Palm Bay, Melbourne, Satellite Beach, Cocoa, Merritt Island, Titusville, Cape Canaveral and Viera, and it also extends its phone system work north into Volusia County communities such as Daytona Beach, Port Orange and Ormond Beach.

For buyers comparing VoIP vendors, BBTS is a firm that handles the telephone platform together with the cabling and data network that carry the calls.

Phone system options

Rather than pushing a single product line, BBTS describes itself as vendor-agnostic and deploys three main architectures. A hosted cloud VoIP platform removes the need for PBX equipment on site and suits offices, remote staff and companies with several branches.

An on-premise PBX keeps the system inside the customer's building, which the company recommends for heavy call volumes, manufacturers, medical practices and secure facilities. A hybrid design mixes cloud features with local hardware so essential lines can stay up when an internet connection fails, and it can serve as a gradual path away from aging equipment.

Clients can also add unified communications (UCaaS) to combine voice, video and messaging, and users can work from desk handsets, softphones or mobile apps.

Features and multi-site capability

Companies operating in several cities can have a single main number distributed across locations using auto-attendants, ring groups and schedule-based rules. Staff at different sites can reach each other by extension, share directories and transfer or page between buildings, all on one platform billed on one invoice. Other features mentioned include voicemail delivered to email and automatic rerouting of calls to mobile phones during an outage.

How projects are delivered

BBTS follows a four-stage approach for new phone systems:

• An on-site survey that tallies lines and users and documents existing call flow
• Network and cabling review, with Quality of Service settings that give calls precedence over other data
• Porting of existing 321 or 386 area code numbers and a scheduled cutover, frequently after business hours
• Ongoing round-the-clock support from the local staff who performed the installation

Beyond voice, the company provides structured cabling in Cat6, Cat6A and fiber, wired and wireless networking, IP video surveillance and door access, commercial paging and background music, cloud backup and disaster recovery, and carrier services such as business internet, SIP trunking, SD-WAN and failover. Its support offering includes field technicians, a help desk, network monitoring, maintenance agreements and design assistance for architects and builders during pre-construction.

Credentials and markets

BBTS holds a Florida low-voltage contractor license, employs a Registered Communications Distribution Designer (RCDD), belongs to BICSI and tests cabling to TIA/EIA standards. It reports experience with aerospace and government contractors and with facilities near NASA's Kennedy Space Center. Industries it lists include healthcare, hospitality, education, local government, manufacturing, commercial real estate and small to midsize companies.

Its pitch to buyers centers on having one accountable local team for phones, wiring, networking, security and cloud, which reduces the need to coordinate several contractors when problems arise.