VoIP Providers & Business Phone Companies in Pinellas Park, FL

Telecommunications System Solutions, which operates as TSS USA and also appears as Telecom System Solutions USA, is a state-licensed low voltage firm headquartered in Pinellas Park, Florida. Alongside cabling, life safety and security work, the firm designs and installs business phone systems, with a strong emphasis on moving small and mid-sized companies off aging on-premise equipment and onto hosted VoIP.

Most of its jobs fall within roughly an hour of its Pinellas Park base, including St. Petersburg, Tampa, Clearwater and Sarasota, though it reports taking projects anywhere in Florida.

VoIP and phone system offering

For new customers, TSS USA deploys the Intermedia cloud calling platform (Intermedia Unite), which the company notes can scale to 1,000 users on one account, while it treats offices of one to 50 users as its typical fit.

It continues to maintain existing Avaya installations for current clients and frequently takes over legacy key systems, such as old Panasonic or AT&T Partner units, whose original installer has disappeared. Users can work from desk handsets, WiFi phones, or mobile and desktop apps that display the business number instead of a personal cell.

Features highlighted on its site include call recording on most plans, call reporting, ring groups, auto-attendants, voicemail delivered to email, business texting, multi-site call transfer and custom on-hold music and announcements that the team can produce.

How engagements work

Projects begin with a free walkthrough, done in person or virtually, to review the existing equipment, internet service and wiring. Clients then receive an itemized quote, and most offices with fewer than 20 users are cut over in a single day.

On install day the technicians port existing numbers, set QoS and a separate voice VLAN on the network, register E911 locations, configure failover so calls reach designated cell phones during internet or power outages, and test each extension before leaving.

After go-live, customers contact the local team directly for user changes or routing updates, and the firm states it does not lock clients into long-term contracts.

Because the company is also a structured cabling installer, it can evaluate whether a building has adequate Cat5e or Cat6 runs for IP phones and handle any recabling with the same crew. That pairing is useful for buyers whose call quality problems trace back to old wiring or network settings rather than the carrier.

Industries served

• Auto and tire shops with several locations
• Medical offices and clinics
• Trades and field service companies
• Nonprofits and charities
• Financial and professional firms
• Manufacturers replacing undocumented legacy systems

Background and credentials

The company describes itself as a close-knit Pinellas Park group built around four values: listening, fast responses, genuine care and immediate action. It holds Florida licenses as an alarm system contractor and a specialty electrical contractor, is a BICSI corporate member, is an Avaya business partner and is listed as an authorized CommScope partner.

Service manager Jonathan Flanagan joined at 18 and has about 16 years of field experience, with certifications from Avaya, Intermedia, Paxton and PDK.

Beyond voice, TSS USA covers fire alarms, burglar alarms, surveillance cameras, door access control, overhead paging that ties into VoIP, sound masking and business network setup, giving buyers a single local contractor for phones and the infrastructure underneath them.