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The Next Generation of HR Technology

In a rapidly evolving workforce landscape - accelerated by the pandemic - today's employees, particularly remote, dispersed, and deskless workers, increasingly expect employers to provide seamless digital tools, transparent communication, and flexible processes to support their changing needs. Drawing on insight from a PM Insight report, this paper emphasizes three foundational pillars of next-generation HR technology: performance, experience, and intelligence. On the performance front, modern HR platforms reduce the administrative burden that currently occupies over 70% of HR professionals' time, shifting routine tasks through automation and self-service tools so HR can focus on strategy, forecasting, and long-term planning. In terms of experience, digital-native workers demand the same convenience and usability from work systems as they do from consumer apps, and mobile-enabled self-service helps elevate engagement, satisfaction, and a sense of autonomy. From an intelligence standpoint, the integration of AI and predictive analytics allows organizations to extract actionable insights from workforce data - such as forecasting labor demand, identifying productivity gains, or flagging attendance issues - and to run pulse surveys that guide real-time interventions. By combining these capabilities, next-generation HR technology doesn't just streamline HR's operations - it strengthens human connections, empowers workers, and drives more strategic decision-making to improve both organizational resilience and employee satisfaction.

The Next Generation of HR Technology

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